Network & Security Engineer Network Specialists

SUBJECT AND DESCRIPTION 

Job Summary 

. Ensure the provision of optimal user support on all IT network infrastructure within 

CUSTOMER. 

. Assist in implementing defined work programmes and plans in the area of IT security. 

ROLES AND RESPONSIBILITIES 

. Assist in performing risk assessments and security scans on CUSTOMER’s information systems. 

. Notify appropriate user groups on vulnerabilities within their systems and recommend 

options for resolving or mitigating the vulnerabilities. 

. Assist in analysing system logs generated by UNIX, Windows, mainframe systems and 

databases, with respect to security integrity. 

. Identify and investigate anomalous log entries and possible implications on security, 

integrity and performance of CUSTOMER’s IT infrastructure. Escalate 

recommendations to the Manager, IT Architecture and Security. 

. Prepare periodic security/risk assessment report and circulate to all relevant stakeholders. 

. Liaise with relevant unit/ team/function in carrying out all relevant activities. 

. Attend team/divisional/departmental meetings as required. 

. Assist in providing technical support to end users of 

CUSTOMER’s IT network infrastructure organisation wide. 

. Assist in ensuring the prompt resolution of escalated faults and requests from the call centre 

and helpdesk. Act as second level of support for escalated issues. 

. Maintain relationships with third party vendors and ensure that agreed SLAs are achieved. 

. Assist in setting up and maintaining network management system tools to ensure network 

devices are constantly monitored. 

. Assist in setting up and executing technical test plans for device modification, new deployment and upgrades. 

. Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, 

cabling, etc) related issues and requests down to the last line of support before 

escalating to third party vendors. 

. Maintain an accurate and up todate record of escalated issues and resolution status 

(i.e. a detailed maintenance schedule). 

. Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support. 

. Liaise with the help desk to ensure infrastructure related incidents are resolved 

efficiently and in a timely manner in compliance with Service Level Agreements. 

. Liaise with relevant unit/ team/function in carrying out all relevant activities. 

. Attend team/divisional/departmental meetings as required. 

. Provide guidance and manage the performance of subordinates (where applicable). 

. Prepare/compile agreed periodic activity and performance reports for the attention of 

the Manager, Network Infrastructure Support. 

. Perform any other duties as assigned by the Manager, Network Infrastructure Support. 

EDUCATION AND EXPERIENCE 

. First degree or equivalent in a relevant discipline. 

. Minimum of two (2) years relevant work experience.