现在需要多名CRM工程师，具体要求和工作描述请见下面。有意愿到海外工作的工程师可以发简历.我们会尽快和您取得联系。

Requirements:

• Four years college diploma or university degree in business, system design or marketing
• At least 4 years of experience in overseeing the direction, development and implementation of CBS solutions and 6 years of total experience in project management and in Telecom domain.
• Extensive experience with core software application including all BSS and OCC components.
• Must have strong hands on experience on any of CBS productsolution.
• Good knowledge database queries like  PLSQL, SQL and Robust experience in UNIX Shell Scripting
• Experience in CTI connection, Workflow management, CTI monitor management and Knowledge base management.
• Excellent Communication Skills
• Fluent in English (written and spoken)
• Capability to think strategically and proven ability to set, develop and execute the service delivery strategy for the service portfolio
• Proven track record in managing team with respect to timelines.
• Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function
• Track record in delivering deliverables on time inline to quality and budget
• Good Communication, Behavior and Customer centric skills should posses
• Willingness to travel (globally)

JD:

 Supporting and Handling all engineer’s queries about the CBS system
• To support and assist customer on optimizing the system.
• To distribute the jobs for CBS service within operation team.
• To control OCS system optimize adjustment.
• To control Billing system optimize adjustment.
• To participate in application software upgrade.
• Provide assistance in problem or incident handling.
• To be available and perform in all emergency maintenance.
• To provide clarification on any request or problem.
• To monitor any service request till its closure.
• To generate and validate Incident analysis report output.